Refund, Return & Cancellation Policy

We want you to be happy with what you order. This page explains how to cancel an order, return or exchange an item, and how and when you get your money back.

1. Cancelling an order

• You can cancel an order before it is shipped by contacting us from the Contact page with your order number. We will confirm the cancellation and refund any amount you have paid.
• Once an order has been shipped it cannot be cancelled. You can refuse the delivery, or return it under the rules below.
• We may cancel an order ourselves, for example if an item is out of stock. In that case you receive a full refund.

2. Returns and exchanges

You can return or exchange an item within 15 days of delivery if:

• it is unworn, unwashed and unused, with all tags attached and in its original condition and packaging; and
• you received the wrong item, a defective or damaged item, or you want a different size (exchanges are subject to stock; if your size is not available we refund instead).

We cannot accept returns of items that have been worn, washed, altered or damaged after delivery, or that come back without tags. Slight differences in colour between your screen and the product are not a defect.

3. How to start a return

• Contact us within the 15-day window with your order number and the reason. For a wrong or damaged item, please include clear photos.
• We arrange a pickup where the pincode is serviceable. Otherwise we will tell you how to send the item back.
• After the item reaches us and passes a quick quality check, we process your exchange or refund.

4. Refunds

• Online payments (UPI, cards, netbanking): refunded to the original payment method within 5 to 7 working days after the return is approved. Your bank may take a few more days to show it.
• Cash on Delivery: refunded by bank transfer or UPI. We will ask you for the account or UPI details when your return is approved.
• Failed or duplicate payments: if money is debited but your order is not confirmed, it is automatically reversed to your source account within 5 to 7 working days. If it is not, contact us with your payment reference.
• Delivery charges (₹49 on orders below the free-delivery limit) and any Cash on Delivery handling fee are not refunded for returns, except when the return is because we sent the wrong or a defective item, in which case we refund them too.
• Where a coupon or bundle offer was used, the refund is the amount you actually paid for the returned items.

5. Damaged or wrong item received

If your parcel arrives damaged, or the item is not what you ordered, tell us as soon as possible, with photos of the item and the packaging. We will send a replacement or refund you in full, including delivery charges.

6. Need help?

Contact us on the Contact page or at:

• Edwid Technologies Pvt Ltd
• 3rd Floor, 376, Madurdaha,Near Anandapur Police Station, Kalikapur,Kolkata, West Bengal – 700107
• Phone: +91 98304 96170