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Shipping Policy

Last updated: 3 November 2026

This page explains where we deliver, how long it takes, what it costs and what happens if something goes wrong with a delivery.

1. Where we deliver

We deliver across India to serviceable pincodes through our courier partners. Enter your pincode on a product page or at checkout to see whether we deliver to you and whether Cash on Delivery is available there. We do not ship outside India.

2. Delivery time

  • Orders are usually delivered within 1 to 7 working days, depending on how far your pincode is from our dispatch location.
  • Remote areas, such as Jammu & Kashmir, Ladakh, the North-East, and island territories, can take 2 to 3 extra days.
  • The estimated delivery date shown on the product page and at checkout is a guide, not a guarantee. Delays can happen because of weather, strikes, festivals or courier issues, and we will help you if your order is late.

3. Shipping charges

  • Delivery is free on orders of ₹499 and above.
  • Below ₹499, a delivery charge of ₹49 applies.
  • Cash on Delivery orders may include a COD handling fee. It is shown at checkout before you pay, and COD availability and limits can vary by pincode and order value.
  • The exact delivery charge and total are always shown at checkout before you place your order.

4. Tracking your order

When your order ships, the courier and tracking link appear on your order page. You can open it from My account after signing in.

5. Delivery attempts and wrong addresses

  • Please give a complete and correct address and a phone number that is reachable, since the courier calls before delivering.
  • If the courier cannot reach you after repeated attempts, the parcel may be returned to us. We will contact you, and a reshipment may carry a new delivery charge.
  • We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address.

6. Damaged or missing parcels

If your parcel looks tampered with or damaged, please do not accept it if you can, or take photos when you open it. If anything is damaged or missing, contact us as soon as possible and we will replace or refund it as described in the Refund, Return & Cancellation Policy.

7. Contact us

  • Edwid Technologies Pvt Ltd
  • 3rd Floor, 376, Madurdaha,Near Anandapur Police Station, Kalikapur,Kolkata, West Bengal – 700107
  • Phone: +91 98304 96170